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Case ID

  • 23 February 2023
  • 2 replies
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When trying to enter a support case ,it is giving an error, requiring a case id.

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Best answer by Naveen Boga 23 February 2023, 19:21

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Naveen Boga
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Hi @Rochelle  If you are not able to create the Case for some reason, please do LIVE Chat with support team and they can help you on this.

Naveen B
ed.goodman
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Userlevel 5
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Hello @Rochelle

Check your Customer Management Preferences (CR101000) to confirm there is a numbering sequence configured for cases.

Also, navigate to the Numbering Sequences (CS201010) screen to confirm that manual numbering is turned off.

Hope this helps! 

 

Ed Goodman

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