Skip to main content
Answer

Case ID

  • February 23, 2023
  • 2 replies
  • 52 views
R
Freshman I

When trying to enter a support case ,it is giving an error, requiring a case id.

Best answer by Naveen Boga

Hi @Rochelle  If you are not able to create the Case for some reason, please do LIVE Chat with support team and they can help you on this.

    2 replies

    Naveen Boga
    Captain II
    Forum|alt.badge.img+19
    • Naveen Boga
    • Captain II
    • Answer
    • February 23, 2023

    Hi @Rochelle  If you are not able to create the Case for some reason, please do LIVE Chat with support team and they can help you on this.

    Naveen B - Acumatica MVP 🏆 | Independent Developer for Hire 🚀 ⏩ https://www.linkedin.com/in/boga-naveen-kumar-54079a66/
    Chris Hackett
    ed.goodman
    Acumatica Employee
    Forum|alt.badge.img+4
    • ed.goodman
    • Acumatica Employee
    • February 23, 2023

    Hello @Rochelle

    Check your Customer Management Preferences (CR101000) to confirm there is a numbering sequence configured for cases.

    Also, navigate to the Numbering Sequences (CS201010) screen to confirm that manual numbering is turned off.

    Hope this helps! 

     

    Ed Goodman
    Laura03
    Chris Hackett
    Terms & ConditionsCookie settingsAccessibility statement
    About Acumatica ERP system
    Acumatica Cloud ERP provides the best business management solution for transforming your company to thrive in the new digital economy. Built on a future-proof platform with open architecture for rapid integrations, scalability, and ease of use, Acumatica delivers unparalleled value to small and midmarket organizations. Connected Business. Delivered.
    © 2008 — 2024  Acumatica, Inc. All rights reserved