We have a Bills and Adjustments Approval routing set up for one of our tenants, with a very simple routing that flows to a workgroup of approvers. All of a sudden, today, we are unable to approve any of the Bills stuck in Pending Approval. Nothing about our routing has changed, and I have even tried creating a new routing, creating test users to assign the routing to, and we are unable to successfully approve. Has anyone encountered this, or know where we should begin to look?
It doesn't matter if we create brand new routing, assign new users as the approver, etc, we continue to get the message “You are not an authorized approver for this document”
Thanks for your insight!
Best answer by Laura02View original