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Create Support Case using REST API

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How can i create a new support case record in Acumatica using REST API action endpoint?

 

Case Screen

 

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Best answer by RohitRattan88 15 May 2023, 15:06

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RohitRattan88
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Hi @andrewm80 ,

You could follow guide available at https://help.acumatica.com/(W(36))/Help?ScreenId=ShowWiki&pageid=9d966d50-a0a1-4456-a9ff-1cc2159d48d4

or follow I330 course: https://openuni.acumatica.com/courses/integration/i330-data-manipulation-with-rest-api/

Here’s a quick example:

login to instance:

 

create case by making a PUT call on Case entity :

here’s the result in UI:

 

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Thank you very much @RohitRattan88 I am trying to create with attributes but it does not want to create please see my example below.

 

{

   "BusinessAccount":{"value":"Account"},

   "ClassID":{"value":"Class"},

   "ContactID":{"value":"Name"},

   "Subject":{"value":"Testing Example"},

   "Attributes":{

      "ContactEmail":{"value":"email@mail.com"},

      "RequestType":{"value":"Support"},

      "DateofIncident":{"value":"2023-05-12"},

      "URLinuse":{"value":"Red"}

}

}

 

 

RohitRattan88
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Userlevel 7
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@andrewm80 I tried crating an new case with attributes using APIs. it returned 200 and created case but did not save values for attributes:

This could be bug with APIs.

I suggest creating a DEV support case with Acumatica for further review.

Thank you

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Hi @RohitRattan88 thank you for your help i will follow up as per your suggestion.

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