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Modules are not opening in Ipad

  • 5 September 2023
  • 8 replies
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I am unable to open Modules in Acumatica.


After login system will continuously processing and processing nothing after that showing and can’t even display modules as well.

Need help , Thanks in advance.

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Best answer by Kandy Beatty 7 September 2023, 14:57

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8 replies

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In a computer browser, this is usually solved by performing a forced recache of the site, which is done by holding Shift and clicking the browser refresh button or pressing F5. Since you’re using an iPad, this may be a little more complicated. I found this article which suggests a different method.

Userlevel 7
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HI @nasirh85 

What does the Mobile Workspaces look like inside your Acumatica instance? It is under Customization > Mobile Workspaces. Are they all marked visible?

 

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Yes all are correct

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As a test, could you attempt to open and run Acumatica in an Incognito or InPrivate window?

Userlevel 7
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Yes all are correct

Are you using the app version or safari?

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Safari they are using

 

Userlevel 7
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HI @nasirh85 

On the iPad, go to Settings > Safari > Clear History and Website Data. This should clear the cache and reload the program. 

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@nasirh85 - Did you get this figured out?

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