How can we increase the time before a use time’s out in a cloud based deployment of Acumatica?
We do not have direct access to the servers since it is a cloud deployment.
Best answer by alicezyks51
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Per our VAR, the timeout default for the cloud based solution is either 45 or 60 minutes. We requested that they increase ours to 90 minutes. (Done through a service request to Acumatica support as it requires a restart of our site. They were able to do the update and restart overnight.)
Note: Users with multiple windows open may still experience timeout messages if they are not actively using a given window. This generally doesn’t require them to login again - can fixed by refreshing the page.
Acumatica actually made an improvement here since I made this original post. We now have control by unchecking this box and setting it as we like. Thank you Acumatica!
I would note that this is an annoyance of the current client-server model in Acumatica (timeout if no I/O between client and server, even if user is actively engaging with the the site). This is another place where SignalR can come to the rescue with minimal coding overhead...
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Additional information about system timeouts can be found here:
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