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One user cannot view an added field on a GI

  • 16 November 2022
  • 2 replies
  • 71 views
wfilipiak67
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Userlevel 5
Badge +2

Hi, 

To the Shipment PL, SO3020PL, I added the table SOOrderShipment, Joined from SOShipment via the Shipmemt.NoteID to the SOOrderShipment.ShipmentNoteID
I am trying to get the Sales Order Number. 
This is working great for all but 1 user. That user cannot see the column. 
The user can access Sales Orders & Shipments. They have the Administrator Role. 

I tried doing a reset to default Configuration 
I log in as that user & can customize the GI & can see the table/ join & field on the Results Grid. 
But when I view the GI , as them, the field does not display. It is also not listed in the Column Configurator.
There are no errors in the trace. 

TIA, 
Bill

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Best answer by wfilipiak67 13 December 2022, 17:14

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2 replies

BenjaminCrisman
Rank
Userlevel 7
Badge +4

@wfilipiak67 Have you tried to click the ‘Reset to Default’ in the column configurator?

Not sure I’ve seen it continue to hide a column that I can recall, but if the user has changed the GI then it might not take the changes and this is a user based setting.

wfilipiak67
Rank
Userlevel 5
Badge +2

We found out that the user added themselves to a role that restricted themselves out of Sales Orders. Once he removed themselves from the role, they could see the Sales Order column.

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