GI to show most recent activity related to customer accounts
Does anyone have a GI or thoughts on how to create a GI that will display the following:
Customer account ID
Default Salesperson assigned to the customer account
The most recent activity related to this customer account performed by this salesperson
The date of this activity
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Hi @mikeho Do you have Audit History is enabled for the Customers screen?
If yes, you can extract the data from the Audit History table to fetch the activity information.
@mikeho The activities may not stem from from the same source, so if you link Customer to CRActivity (NoteID = RefNoteID) then you will only see the activities which were created off the customer record.
This shows that for me, only 2 of these activities were created off the customer record and so they would be the only ones to show up if I link CRActivity to Customer:
If the activities are from a different module then you’ll want to join to the specific module table, but if they come from multiple sources it could be a little more difficult though you can always fall back on what Naveen mentioned to use the Audit History.
@BenjaminCrisman or @Naveen Boga - yes, the activities could come from multiple modules, mainly either the Customers or Sales Orders modules. Knowing this, do you have any suggestions how to set up a GI that would produce:
Customer account ID
Default Salesperson assigned to the customer account
The most recent activity related to this customer account performed by this salesperson in the Sales Orders module and Customers modules
The date of these activities
Hi @mikeho were you able to find a solution? Thank you!
Hi @Chris Hackett - I did not. Still trying to figure this out.
Hello @mikeho- did you ever figure this out? I am still working on the same issue to get the most recent activity on a GI. Thanks!