Hi @lzettel I guess this issued is fixed . Could you please let me know what fixed this issue ?

Hi @Chris Hackett, no this issue has not been resolved yet. The last I heard was something about uninstalling the windows update, but my IT department is not willing to do that because the windows updates were all security updates.   

Hi @lzettel were you able to resolve your issue? Thank you!

@lzettel I see. Sorry, we couldn’t come up with a resolution but it sounds like you are in good hands with your partner. Please let us know what Acumatica support determines as the issue. This could be helpful to someone else down the road who encounters a similar issue. 

Thanks and have a great week. 

Eric 

@etrojan73 - Yes, I have Adobe Pro installed. I’ve had my IT department remove the Adobe update and there were no changes to the report run time.  There were also some windows and office updates around the same time frame.  Unfortunately, there are too many window/office updates to remove one at a time and rerun the reports after each one. 

Our partner has escalated a ticket with Acumatica.

@lzettel I assume the workstations have adobe reader installed? That would be another thing I would check. 

@etrojan73  Hello - It is all my reports including arm reports.  I can’t even print an AR invoice.  All the basic financial reports like cash analysis, balance sheet, and even trial balance are not working in a timely manner. 

Hi @lzettel , I’m assuming the server specs requirements have all been met. If it’s just certain forms and not all reports, I would open up the report designer (if not familiar, I would contact your partner for help) for each report that is having trouble loading, go to Files--> build schema and take a look at the “Relationship” tab for each report. There could be an issue with the joins on one of your tables. We have seen this in the past were we did not have a strong enough relationship between two of the tables being used on the report and the system is trying to sort through a large number of records to try to generate the report. 

System monitor looks fine, though I do not know exactly what I’m looking for in there. 

#cernst84 - Who is your Acumatica independent seller?  Our partner has no idea how to fix this issue.

This was happening to me as well. We had to have our Acumatica independent seller go in to fix this for us. Turn around time was less than a day, so I would assume it’s a pretty easy fix.

I know I have seen this before and depending how big the data base is, that could be causing the issue. 

Try looking at the system health monitor.