When a customer has an overpayment on account can that overpayment be turned into a credit memo? I need an action to show the customer the credit on account and remove the payment sitting open.
Best answer by Laura02
View originalWhen a customer has an overpayment on account can that overpayment be turned into a credit memo? I need an action to show the customer the credit on account and remove the payment sitting open.
Best answer by Laura02
View originalIs there any Way to get Notified about the Down payment /Overpayment Made by Customer while Creating a New Invoice / applying a Payment to New Documents ?
Hello - while I’ve been trying to solve the same request… I think this may be the easiest solution?
1. Apply the partial payment to the original invoice -- leaving a balance on account for that payment.
2. Create a Credit memo for the same amount as the over payment
3. Create a DEBIT memo for the same amount as the overpayment.
4. Apply the DEBIT memo to the outstanding cash balance.
I’d be interested in comments/feedback using this approach.
I believe that would work, thanks! Sometimes the customer wants an actual credit memo to enter into their books.
Hello,
If you’re not refunding any cash, the easiest thing to do is to leave the payment as is, and apply the overage to their next invoice in the future.
Are you saying you don’t want to refund cash, but you do want to send the customer a CM document showing they have a balance on account?
Will this work? : Follow step 1 in previous post to write off the Overpayment with Customer Refund to any Clearing Account. (Now the customer’s balance is $0.) Next, enter a Credit Memo to the same Clearing Account for the same amount. Now you have a Credit Memo on the customer’s account representing the amount of their overpayment.
I don’t want to actually refund the customer though I want to turn it into a credit memo to be used at a further date. Different scenario then above?
Hello,
Here is an example scenario that pays your customer by AP Check and cleans off the AR document with a Customer Refund.
2. If the customer is not already a Vendor, use (…) Actions to Extend Customer to Vendor.
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