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Use Work Calendar for Service Appointment

  • 22 July 2021
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kristianharianja
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Which setting should I configure to enable this scenario?

A service has estimated duration of 30 hours but staff available working time is 8 hours a day. When assigning appointment system split that appointment into 4 days, either as the same appointment number of multiple appointment number that is fine but I want to avoid cloning the appointment as this seems to be manual task.

Choosing Work Calendar with 8 hrs working time a day in Service Preferences doesn't seem to affect the service duration.

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Best answer by kristianharianja 27 August 2021, 11:46

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Kristian Harianja

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kristianharianja
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Turns out that Acumatica said service appointment was not designed to cater for this scenario, hopefully someday. Many service businesses require long hours appointment and they don’t work 24-hrs. 

Kristian Harianja
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In my experience, to view the days on the calendar correctly, you need to split the appointment into one appointment per day. Otherwise, if I remember right, the calendar will stretch the appointment across the multiple days.

Abe Majors

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