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When i am trying to create a sales order, the following error has occurred. Error: " The account is on a credit hold. Remove from credit hold?"

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Error: “The account is on a credit hold. Remove from credit hold?” When I am creating a new sales order, the following error has occurred.

 

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Best answer by HManmatharajan41 13 November 2023, 10:13

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Naveen Boga
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@Reddy  Have you configured any Credit Verification Rules at Customers screen?

 

Naveen B
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@Naveen Boga I disable the credit Verification field for every user but still it shows the error 

Kandy Beatty
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HI @Reddy 

Are there any customization packages that may be causing this?

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@kandybeatty49 there no customization packages 

Kandy Beatty
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HI @Reddy 

Can you check the Order Type for the Hold Documents on Failed Credit Check?

 

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Kandy Beatty
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Is this only for one customer or all? I know I have alot of questions, I am just trying to rule everything out. 

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@kandybeatty49 for all customers

Kandy Beatty
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Do you require prepayment for all orders?

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Naveen Boga
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@Reddy  Also, can you please share the TRACE info here?

Naveen B
manikantad18
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@Reddy  Also, can you please share the TRACE info here?

Which Version you are using?If a customer's credit limit was exceeded, and a credit card payment was applied to the customer's sales order with the Credit Hold status on the Sales Orders form, this status remained | Community (acumatica.com)

Acumatica Functional Consultant
Chris Hackett
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Hi @Reddy were you able to find a solution? Thank you!

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There is a functionality in the SO Order Type to have the document be placed on hold on a failed credit check:

 

This is used in conjunction with the customer Credit Verification and Credit Limit:

 

When a sales order is entered, and the customer fails the credit check,a user cannot select Create Shipment until the order is removed from credit hold. 

 

When the credit hold is removed, the order can be shipped:

 

 

Access Rights can be setup for specific users to be able to select REMOVE CREDIT HOLD.

 

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