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Order type for replacement with incorrect part number

  • 11 April 2024
  • 1 reply
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Hi! My client has a scenario where they shipped the wrong item so on the Acumatica shipment it shows the correct part number but in reality they physically shipped the wrong item. So they essentially want to do an RMA replacement order with receipt and issue line. The challenge is they can’t do Add Invoice on the order because it will bring in the wrong part number. Has anyone encountered this before? I’ve tried modifying the order types but I can’t get a receipt and issue line without having the original invoice.

 

Hi, 

 

You should include the incorrect part number on the receipt line since that was deducted from your inventory. So adding the receipt line from the invoice is the correct method. 

 


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