Question

Location 'MAIN cannot be found in the system

  • 17 April 2024
  • 1 reply
  • 39 views

Userlevel 1

Good day, 

We are receiving an error ‘location ‘MAIN’ cannot be found in system’ occasionally. 

 

Any guidance on how to resolve the error will be appreciated. 

Kindly see attached a screenshot of our request and response logs. 

 

Kind regards.

Alecia


1 reply

Hi @Alecia 

You can try the workaround below, it may resolve the error: 

1. Put the sales order on hold
2. Clear the customer location field and press Ctrl + Enter to commit an empty value
3. Select customer location with a selector again and save the order

And then try to ship the order.

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