Question

Real-time Sync on Salesforce Sync has stopped working on Multiple Sites

  • 12 February 2024
  • 4 replies
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gorazem
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Hello,

we have the salesforce sync setup on our Live(cloud) and a Sandbox(self hosted) and suddenly this morning both sites are giving us an error on the real time sync. None of the entities will “Start” on the Salesforce Sync page, and I see this error in trace:

“Failed to connect Salesforce Bayeux client”

These are connected to different salesforce sites, so I don't think it’s on the Salesforce end.

could something have broken on the Acumatica server side?

Guy Orazem - gorazem@wineracksamerica.com

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gorazem
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Going to the BAccount and manually syncing still works, just the real time sync that has stopped working.

Guy Orazem - gorazem@wineracksamerica.com
gorazem
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I did a fresh install of 23.114.0025 (localhost, on a seperate server from our Sandbox mentioned above) and a brand new Salesforce sandbox, and I’m still getting the same error. There maybe a more widespread issue here across the Salesforce Sync connector. (Did salesforce make any API changes due to Hyperforce maybe?)

Guy Orazem - gorazem@wineracksamerica.com
Chris Hackett
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Hi @gorazem were you able to find a solution? Thank you!

Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
gorazem
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@Chris Hackett I was not, we were told upgrading to a new build would fix the issue, but it still persists. This is causing some major workflow issues and I’m having to manually setup each account for our sales team. And doing the full sync on a schedule(the provided workaround) won’t really work for us during business hours, cause we have almost 50k records syncing to salesforce, and it takes hours for the sync to complete.

Guy Orazem - gorazem@wineracksamerica.com

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