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Service Order Import Scenario Generated By a Business Event Issue

jaymarzian
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Hey Folks,Hoping someone has tried to do this before.  I have everything working except that I can’t get the import scenario to work because of “Branch Location”.  When you run an Import by Scenario manually, Branch Location gets populated based on the one selected in your profile, but because the import scenario gets run by the triggered business event, it does not pick up any Branch Location.   I can’t even tell what Branch the system chooses to post the service order from.  

So, this is what I need:
1, Some way to select a Branch Location from the Import Scenario.  Something that can maybe search the field, and return the first value.

Here is my import scenario, I tried manually selecting my default BL, but to no avail:
 


 

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Best answer by jaymarzian 12 May 2024, 23:53

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- John

4 replies

craig2
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Hi @jaymarzian ,

I don’t use that module but just something to try, have you thrown in the converted BranchID instead of the description?  I always have to do a quick ad hoc GI to figure it out, but if you CStr([WhateverTableYouHave.BranchID]), it will throw back the actual integer value rather than TRURO (e.g. ‘18’).  Then try using that.  I’ve run into a similar situation in other areas.

jaymarzian
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Hi @jaymarzian ,

I don’t use that module but just something to try, have you thrown in the converted BranchID instead of the description?  I always have to do a quick ad hoc GI to figure it out, but if you CStr([WhateverTableYouHave.BranchID]), it will throw back the actual integer value rather than TRURO (e.g. ‘18’).  Then try using that.  I’ve run into a similar situation in other areas.

Hey Craig!  No I have not.  I can try that….

- John
jaymarzian
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Okay, well.  Looks like I figured it out.   Within the business event, where you configure the schedule, you can specify the “Branch” that you want to run the import scenario under. This resolved my issue:

 

- John
Chris Hackett
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Thank you for sharing your solution with the community @jaymarzian!

Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.

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