Commerce Edition QnA
- 268 Topics
- 1,018 Replies
Understanding eCommerce Merchant's Payment Scenarios and Challenges and how they are solved with Acumatica
I frequently receive inquires about the details of how payments are handled between eCommerce platforms and Acumatica. Below are details about this topic. Common eCommerce Merchant ProfilesWe see 2 primary types of Merchants who are selling via eCommerce and managing their back office via Acumatica.B2C/D2C Merchants Often, individual orders are small. B2C/D2C merchants rarely sell items which cost more than $2k Most Consumer purchases are done with a CC Sometimes merchants allow buyers to place an order, pickup/pay in store B2B Merchants Orders are typically larger Common to see orders which total at $5k - $30k Some buyers want to use CC for payment, or it's a requirement of the seller Many buyers will prefer to pay by check via NET30/NET45 Terms Rule of Thumb - best to not try to guess at how merchants will want to handle payments. Every merchant is different, and it's not an area where they are flexible. Goal is to make the technology as flexible/extendable as possible to acc
Shopify Tag import via Commerce COnnector
Sorry if this is a duplicate post, but I couldn’t seem to find the right answer…Hello,Looking to see if anyone knows how to reference Shopify Tags on the Commerce Connector.The screen in Sales Orders has space for shopify tags: In my Sales Order Entity (commerce connector) I want to pull in the TAGS from the SHopify order, but I don't know the SHOPIFY syntax for doing so, assuming it’s the [Keyword]:[NameSpace] or [Value] setting:Any help is appreciated!K2
Multiple Orders in One Shipment
Hi everyone.We have the goal in our BigCommerce store to have a multiple small sales order and have it in one shipment so they can avail the free shipping level we have. The customer wants to have their: Multiple Orders - One Shipment - Bill them separatelyIs it possible in acumatica? Thank you in advance.
Is there a way to make a map for incoming case classes?
Hi,I am trying to figure out a way to make cases that are being created by incoming emails automatically be assigned to to certain case classes based on rules. I only see how to assign them to different employees in the organization, not how to create a map for case classes. I appreciate the help!
BigCommerce order didn't synced properly in Acumatica
This is a unique encounter in our system. On the bigcommerce side (where the orders are created) the customer purchased 14 different products upon syncing on Acumatica only the 13 products are in the SO because of that the total is different. Note: All products in the list are already synced and active.Error Message: The status of the SC014658 order does not allow modifications. Please synchronize records manually. What do you think is the problem?
Shopify Connector: Last Cost vs Current Cost
Hey Folks,Couldn’t find much on this, so wanted to see if anyone had any thoughts:In template item creation, under the “matrix item” tab, it is picking up the “last cost” and it seems to push this to Shopify as the product cost even though the item has a ‘current’ cost defined under the Stock Item: These particular items have a “Current Cost” but not a “Last Cost”: Do we happen to know why the Shopify Connector uses the Last Cost and not Current? Are we supposed to be updating the cost to “last cost” routinely?Cheers,k2
Card type (VISA, mastercard etc) for credit cards and transactionsd - how you would use it?
Hello, we think about adding information about card type such as visa, mastercard, AmEx etc for card payments and cards stored in the system and would like to make it as useful as possible.Please share your thoughts on how you could use this information.
Price list syncs are taking a very long time
Price list syncs are taking a very long time, over 20 hours. Not to mention it usually errors out and needs to be manually restarted in this time period.I have tested this with a lot of price changes, and minimal price changes, and the time to sync did not change.Is there a better way to automate this process, and to only update the items which prices have changed (either + or - amount)?BigCommerce did recommend using Price List Importer/Exporter | BigCommerce. I have tested this on Sandbox, and this is a very fast way to update multiple price lists for multiple items at once (I did about 6,000 items in < 10 seconds). While this is an adequate solution, I don't see any way to automate this.
Stripe Integration with Acumatica under Customers and Projects
We have a client that needs to implement Stripe so payments from events can be uploaded automatically into Acumatica under a general Customer ID. Then these transactions would be offset against a project under the Projects number and Project Task. Do we need to get a connector through an ISV for this? I know Acumatica has a license feature for Stripe. Any insight would be helpful or instructions?
Point of Sale(POS) - EPSON Printer Driver Settings
For AcuPOS merchants using an EPSON TM-T88IV, 88V, 88VI and the ADP Drivers with the Acumatica Device Hub set in the POS Preferences & POS Workstations:If you notice there is a larger than normal space being printed at the header and/or footer of the receipt, you will need to set the following under the EPSON Windows Drivers> Receipt Printing Preferences>Document Settings>Paper Conservation>Top & Bottom. Then Apply the setting changes.
BigCommerce non-stock item sync as physical not digital
Hi I have non-stock template item kits set up which are picked and packed at point of order. This works great when I process the order in Acumatica. When the non-stock item is pushed to BigCommerce it is allocated as a Digital item and not a Physical and therefore does not have the associated shipping process and can be ordered without the need to input an address or select shipping options. If I manually change the item in BigCommerce to Physical, the resync from Acumatica overwrites this. The non-stock items have Require Shipment flagged on them. Is there a way to have non-stock items sync as Physical? Many thanks Matt
IIGPOS 2021R1 build 105 has been released to the Community Page
We have released the latest AcuPOS powered by IIG for 2021R1 and 2021R1 IIGPOS User Guide.The latest AcuPOS by IIG build is 105 and User Guide works with the latest Acumatica ERP 2021 R1 build 116. This information can be found Community >Product Downloads > Add-ons and Integrations > Acumatica Point of Sale (POS) powered by IIG
Return Order Type for BigCommerce / Shopify Orders
Hello folks,I was wondering why RC order type was chosen as the only supported return order type for the Commerce Connector? It seems like RM order type would be better suited, as it allows for issues and for receipts, credit memos and invoices, it’s more versatile. One of our clients said:The reason we prefer RM is that this Order Type allows both Operation types: Issue & Receipt AND it allows for an Invoice.The other two types are more limited.For instance, an RC does not allow for things like charging a Restocking Fee (Issue)And an RR allows for an even exchange but not for an exchange where money changes hands (which is 80% of what we do)What do you think about this? Are there any drawbacks of allowing to use RM order type for ecommerce returns / replacements?Thank you!
Exporting SO Notes to BigCommerce
Is there a way to export record notes from an SO to BigCommerce?I’m currently working with a user who needs to make timestamped document notes on a Sales Order to update customers on their order statuses.Currently attempting to leverage Export Mapping on the Entities screen, however I am getting an error. Any thoughts/ideas? Thanks!
How should Big Commerce store credits be processed in Acumatica
A store credit is given to a customer manually in Big Commerce. The customer can apply store credits to their order. What type of payment method should be used in Acumatica for the processing and accounting? You would think this is really a discount because you never did a transaction in Acumatica for this. Even if you created a credit memo on account in Acumatica, this is no way to create a store credit in Big Commerce.
Shopfy Tax Mapping on Returns
We are new to the platform. We are experiencing difficulties when trying to sync returns from Shopify. We are getting the error message: The following tax identifiers from the external system could not be matched: PA STATE TAX. The ERP has failed to save the tax ID or the tax amount differs from the one that has been expected. Make sure that taxes are configured for the tax zone and tax categories. Also, make sure that taxes either have the same identifiers in the ERP and external system or are mapped on the Substitution Lists (SM206026) form. Has anyone experienced this issue and how do we correct the issue? We are currently manually entering all returns into Acumatica at this point. We do not experience this problem with a normal order or with a POS return.
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