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Retail-Commerce

Retail-Commerce

Commerce Edition QnA

268 Topics
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268 Topics

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dougmcbride79Jr Varsity III

asked in Retail-Commerce

In 2021 R2 can we limit what warehouse a website customer can shop from?

We are on 2021 R2 with the Big Commerce connector. Can we configure Acumatica to limit which warehouse the customers can shop from when the customer is shopping in our connected Big Commerce website?

5 months ago

josh.fischerAcumatica Product Manager

posted in Retail-Commerce

Understanding eCommerce Merchant's Payment Scenarios and Challenges and how they are solved with Acumatica

I frequently receive inquires about the details of how payments are handled between eCommerce platforms and Acumatica. Below are details about this topic. Common eCommerce Merchant ProfilesWe see 2 primary types of Merchants who are selling via eCommerce and managing their back office via Acumatica.B2C/D2C Merchants Often, individual orders are small. B2C/D2C merchants rarely sell items which cost more than $2k Most Consumer purchases are done with a CC Sometimes merchants allow buyers to place an order, pickup/pay in store B2B Merchants Orders are typically larger Common to see orders which total at $5k - $30k Some buyers want to use CC for payment, or it's a requirement of the seller Many buyers will prefer to pay by check via NET30/NET45 Terms Rule of Thumb - best to not try to guess at how merchants will want to handle payments. Every merchant is different, and it's not an area where they are flexible. Goal is to make the technology as flexible/extendable as possible to acc

4 months ago

K2aFreshman II

asked in Retail-Commerce

Shopify Tag import via Commerce COnnector

Sorry if this is a duplicate post, but I couldn’t seem to find the right answer…Hello,Looking to see if anyone knows how to reference Shopify Tags on the Commerce Connector.The screen in Sales Orders has space for shopify tags: In my Sales Order Entity (commerce connector) I want to pull in the TAGS from the SHopify order, but I don't know the SHOPIFY syntax for doing so, assuming it’s the [Keyword]:[NameSpace] or [Value] setting:Any help is appreciated!K2

9 months ago

bernadeth58Jr Varsity II

asked in Retail-Commerce

Create Child Orders based on Custom Field

Hi Everyone, We are planning of creating custom field in our Bigcommerce and Acumatica as a Job tag for each sales order line of the Blanket sales order. Is it possible to use it in creating child orders based on that custom field? Thank you.

5 months ago

brendan91Semi-Pro II

asked in Retail-Commerce

Shopify Processing Center Transaction Getter Not Supported by Processing

Running into an error that the transaction getter is not working, yet we have everything turned on in the processing center. Are we missing something? See images...

3 months ago

bernadeth58Jr Varsity II

asked in Retail-Commerce

Multiple Orders in One Shipment

Hi everyone.We have the goal in our BigCommerce store to have a multiple small sales order and have it in one shipment so they can avail the free shipping level we have. The customer wants to have their: Multiple Orders - One Shipment - Bill them separatelyIs it possible in acumatica? Thank you in advance.

8 months ago

Jack BernsteinFreshman I

asked in Retail-Commerce

Is there a way to make a map for incoming case classes?

Hi,I am trying to figure out a way to make cases that are being created by incoming emails automatically be assigned to to certain case classes based on rules. I only see how to assign them to different employees in the organization, not how to create a map for case classes. I appreciate the help!

1 year ago

FrankieDCFreshman I

asked in Retail-Commerce

BigCommerce order didn't synced properly in Acumatica

This is a unique encounter in our system. On the bigcommerce side (where the orders are created) the customer purchased 14 different products upon syncing on Acumatica only the 13 products are in the SO because of that the total is different. Note: All products in the list are already synced and active.Error Message: The status of the SC014658 order does not allow modifications. Please synchronize records manually. What do you think is the problem?

7 months ago

K2aFreshman II

asked in Retail-Commerce

Shopify Connector: Last Cost vs Current Cost

Hey Folks,Couldn’t find much on this, so wanted to see if anyone had any thoughts:In template item creation, under the “matrix item” tab, it is picking up the “last cost” and it seems to push this to Shopify as the product cost even though the item has a ‘current’ cost defined under the Stock Item: These particular items have a “Current Cost” but not a “Last Cost”: Do we happen to know why the Shopify Connector uses the Last Cost and not Current? Are we supposed to be updating the cost to “last cost” routinely?Cheers,k2

1 day ago

annanesterovaAcumatica Business Analyst

posted in Retail-Commerce

Card type (VISA, mastercard etc) for credit cards and transactionsd - how you would use it?

Hello, we think about adding information about card type such as visa, mastercard, AmEx etc for card payments and cards stored in the system and would like to make it as useful as possible.Please share your thoughts on how you could use this information.

1 year ago

LoriWolfeFreshman I

asked in Retail-Commerce

Customer Pop-ups to appear in more screens

Is there a way to make the customer pop-up note appear every time you go into the customers order and/or when a shipment is created? It appears when you first create the sales order but never again.

11 months ago

bernadeth58Jr Varsity II

asked in Retail-Commerce

Price list syncs are taking a very long time

Price list syncs are taking a very long time, over 20 hours. Not to mention it usually errors out and needs to be manually restarted in this time period.I have tested this with a lot of price changes, and minimal price changes, and the time to sync did not change.Is there a better way to automate this process, and to only update the items which prices have changed (either + or - amount)?BigCommerce did recommend using Price List Importer/Exporter | BigCommerce. I have tested this on Sandbox, and this is a very fast way to update multiple price lists for multiple items at once (I did about 6,000 items in < 10 seconds). While this is an adequate solution, I don't see any way to automate this.

6 days ago

FrancesPantelidakis24Freshman II

asked in Retail-Commerce

Stripe Integration with Acumatica under Customers and Projects

We have a client that needs to implement Stripe so payments from events can be uploaded automatically into Acumatica under a general Customer ID. Then these transactions would be offset against a project under the Projects number and Project Task. Do we need to get a connector through an ISV for this? I know Acumatica has a license feature for Stripe. Any insight would be helpful or instructions?

2 months ago

JohnCovati35Acumatica Moderator

posted in Retail-Commerce

Point of Sale(POS) - EPSON Printer Driver Settings

For AcuPOS merchants using an EPSON TM-T88IV, 88V, 88VI and the ADP Drivers with the Acumatica Device Hub set in the POS Preferences & POS Workstations:If you notice there is a larger than normal space being printed at the header and/or footer of the receipt, you will need to set the following under the EPSON Windows Drivers> Receipt Printing Preferences>Document Settings>Paper Conservation>Top & Bottom. Then Apply the setting changes.

1 year ago

mbrown30Jr Varsity II

asked in Retail-Commerce

BigCommerce non-stock item sync as physical not digital

Hi I have non-stock template item kits set up which are picked and packed at point of order. This works great when I process the order in Acumatica. When the non-stock item is pushed to BigCommerce it is allocated as a Digital item and not a Physical and therefore does not have the associated shipping process and can be ordered without the need to input an address or select shipping options. If I manually change the item in BigCommerce to Physical, the resync from Acumatica overwrites this. The non-stock items have Require Shipment flagged on them. Is there a way to have non-stock items sync as Physical? Many thanks Matt

1 year ago

mrivera67Freshman I

asked in Retail-Commerce

Dashboard to show the conversion Ratio of Quotes to SO

Hello Everyone, Is there a dashboard that will show the conversion ratio of quotes to Sales Orders? If not, what is the possible workaround? Thank you! Kind regards,mrivera67

1 year ago

JohnCovati35Acumatica Moderator

posted in Retail-Commerce

IIGPOS 2021R1 build 105 has been released to the Community Page

We have released the latest AcuPOS powered by IIG for 2021R1 and 2021R1 IIGPOS User Guide.The latest AcuPOS by IIG build is 105 and User Guide works with the latest Acumatica ERP 2021 R1 build 116. This information can be found Community >Product Downloads > Add-ons and Integrations > Acumatica Point of Sale (POS) powered by IIG

1 year ago

bernadeth58Jr Varsity II

asked in Retail-Commerce

Unique SKU description

Hi everyone. Is there a way to sync SKUs with the same descriptions from Acumatica to the Bigcommerce?

7 months ago

FrankieDCFreshman I

asked in Retail-Commerce

dgodsill97Jr Varsity III

asked in Retail-Commerce

Syncing shipments of non-stock kits to Shopify

The sync fails on a useless message.Index (zero based) must be greater than or equal to zero and less than the size of the argument list.

5 months ago

dgodsill97Jr Varsity III

asked in Retail-Commerce

How should Big Commerce store credits be processed in Acumatica

A store credit is given to a customer manually in Big Commerce. The customer can apply store credits to their order. What type of payment method should be used in Acumatica for the processing and accounting? You would think this is really a discount because you never did a transaction in Acumatica for this. Even if you created a credit memo on account in Acumatica, this is no way to create a store credit in Big Commerce.

9 months ago

VBrundageFreshman I

asked in Retail-Commerce

Shopfy Tax Mapping on Returns

We are new to the platform. We are experiencing difficulties when trying to sync returns from Shopify. We are getting the error message: The following tax identifiers from the external system could not be matched: PA STATE TAX. The ERP has failed to save the tax ID or the tax amount differs from the one that has been expected. Make sure that taxes are configured for the tax zone and tax categories. Also, make sure that taxes either have the same identifiers in the ERP and external system or are mapped on the Substitution Lists (SM206026) form. Has anyone experienced this issue and how do we correct the issue? We are currently manually entering all returns into Acumatica at this point. We do not experience this problem with a normal order or with a POS return.

5 days ago

mbrown30Jr Varsity II

asked in Retail-Commerce

BigCommerce Product Image - populate "Description (Image alt text)" during image upload from Acumatica.

Hello Is it possible to populate the Description (Image alt text) field in BigCommerce when uploading images from Acumatica using the Acumatica connector. Thanks Matt

1 year ago

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