Hi @acumaticapm182 

Could you please check the known issues from Acumatica

I faced this issue Many times but was not able to identify the root cause, I am just performing the below steps to process the shipments 

Just tried a few options as below

1. Changed the qty to “0” on the two open Line items

2. After that again changed the qty to “1” which results in the update of open qty

3. Able to create the shipment

Thanks

HI @acumaticapm182 

What are the dates on the line item? When you are creating the shipment, what date also are you using?

Hi @manikantad18 

How can I see this form or is this modified by users?

Hi @manikantad18 

 

How can I see this form or is this modified by users?

 

This is modified by users. Is this a customization?

Hi @manikantad18 

 

How can I see this form or is this modified by users?

 

Could you please elaborate your question here?

Hi @manikantad18 

 

How can I see this form or is this modified by users?

 

Could you please elaborate your question here?

This image is based on the link you given from here (Known issue: In Acumatica ERP 2020 R2 and later, in some cases, the 'Order does not contain items planned for shipment' error appeared on a user's attempt to create a shipment from a sales order | Community)

Hi @acumaticapm182 

You can import this generic inquiry and see the affected document 

meanwhile can you try this option 

Just tried a few options as below

1. Changed the qty to “0” on the two open Line items

2. After that again changed the qty to “1” which results in the update of open qty

3. Able to create the shipment

Thanks

If I import this xml file, should I insert this on SO-Sales Order or should I create another generic inquiry then import this file?

HI @acumaticapm182 

What are the dates on the line item? When you are creating the shipment, what date also are you using?

 

The requested on is 10/4/2022 and the Ship On is 10/13/2022

Hi @acumaticapm182 

You can import this generic inquiry and see the affected document 

meanwhile can you try this option 

Just tried a few options as below

1. Changed the qty to “0” on the two open Line items

2. After that again changed the qty to “1” which results in the update of open qty

3. Able to create the shipment

Thanks

 

If I import this xml file, should I insert this on SO-Sales Order or should I create another generic inquiry then import this file?

 

 

and should I copy this Tables, Relationship and other configurations to SO-Sales Order (Generic Inquiry files) from your XML file ?

Hi @acumaticapm182 

You can import this generic inquiry and see the affected document 

meanwhile can you try this option 

Just tried a few options as below

1. Changed the qty to “0” on the two open Line items

2. After that again changed the qty to “1” which results in the update of open qty

3. Able to create the shipment

Thanks

 

If I import this xml file, should I insert this on SO-Sales Order or should I create another generic inquiry then import this file?

 

 

 

and should I copy this Tables, Relationship and other configurations to SO-Sales Order (Generic Inquiry files) from your XML file ?

 

You can import the XML file.

Thanks

Hi all,

Thanks for all idea. I will give you feedback immediately if the clients approve this method. 

For now, I will explain this first to them

Hi 

Sorry for the late feedback, this issue has resolved and based on @manikantad18 method is working

Thanks for all your help

I always met this problem too, Especially back order. My solution hold sale order and remove hold, It worked. But I still don’t understand what’s happen