Does Acumatica have built in Carrier Label formats?

For ZPL you would typically print it directly to a zebra label printer. If you need to preview the label you may be able to create a report but I don’t think(could be wrong) Acumatica has the ability to render ZPL. If you change the format to an image format you should be able to create a report that it can render(I believe Acumatica ships with a Carrier Labels report that does just that).

We have it setup via DeviceHub and our zebra printers are setup to use raw mode, the system just prints the labels directly to the zebra printers. 

If you have UPS/FedEx integration setup it will attach the zpl file to the packages once the shipment is confirmed. It doesn’t automatically print them. There may be a setting for it(there is for shipment confirmations) but if not you can always use business events to pretty easily configure it to auto print.

On the Process Shipments screen there is a Print Label action, and if you have DeviceHub enabled you can select Print With Device Hub and then select the zebra printer there.

It will also generate the print job. The downloading the file thing is a bug that Acumatica has not fixed yet. You should see a print job generated on the Print Jobs screen if it is working correctly.

I would check your device hub logs then. You can also check the printer on the server/computer where device hub is installed to see if the print job is erroring out. You do need to make sure the printer is setup in the device hub with Raw Mode option selected. 

We have a customer that has been printing their carrier shipment labels for years using the instructions to set up a local .bat file to redirect the downloads to the label printer.

Apparently this stopped working and they believe it was after a recent windows update. They do not have DeviceHub configured, it has solely relied on the .bat file redirecting to an LPT port for the printer.

If printer redirect is not working, and DeviceHub is not able to work yet to directly print the labels to the label printer, does anyone have any ideas how to get this customer’s carrier labels printing again? I do not know where else to look. Also, I notice that upon Shipment Confirmation, the label image is no longer attaching to the packages.

Thank you,

Greg

That makes sense - I believe they say they are not getting tracking numbers either. I better arrange a session with the customer to find out more, then I can create a support case.

Thanks!

Greg

@gbrazelton14 I have been doing some hacking with label prining and Acumatica. I have code to print to a label printer using DeviceHub, as well as with a cloud service called PrintNode. If you are truly stuck, I can probably help you get going again with a customization project approach to this. I didn’t like the way Acumatica stored lable files as attachments for later printing, so I wrote some code that allows labels to be printed on demand by hitting a button in the mobile app (or in the desktop version...depending on your use case).

@Dana Moffat has this been addressed and fixed yet?

@Dana Moffat that’s great! I have been having trouble finding instructions on how to setup printer mapping for carrier labels. We have the printer (Zebra Label Printer) configured on our devicehub and on our printers list in Acumatica. We are using EasyPost with UPS and want to print ZPL labels automatically when we confirm the shipment.

Do you know where I can find these instructions?

I can’t speak for DeviceHub, but the way we print the Zebra zpl labels is . . . when we “print” a shipping label it downloads a .zpl file. When we open the .zpl file it prints the label.  That’s because we have a file zebra.bat that we have associated with the .zpl suffix.  This batch file says:

print /d:\\computer_name\zebra_printer_name %1

I’m planning to install DeviceHub one of these days, and then I guess I’ll be wanting the answer to the original question too.