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Time and Expense - Receipt errror

K
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Hi, 

Some users are receiving the below error message when attempting to open up a new receipt in Acumatica, does anyone know what could be causing this issue?

 

 

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Best answer by Kandy Beatty 7 March 2023, 20:46

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Kandy Beatty
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Hi @ketiller 

A few things here:

  1. Is the Corporate Card Active?
  2. Are the employees who are trying to create the expense receipt attached to that card?

 

Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
manikantad18
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Hi @ketiller 

Can you please review and confirm if corporate cards is present 000017 ?

Also share a screenshot.

 

Thanks

 

Additionally review the suggestion provided here on cash account

 

Acumatica Functional Consultant
K
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Hi @manikantad18 @manikantad18 

Thank you for the quick responses. I attached two screenshots. So oddly enough it is only affecting some users. For example, I have a corporate card in the system and I am able to create new expense receipts. 

Thank you,

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Kandy Beatty
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Hi @manikantad18 @manikantad18 

Thank you for the quick responses. I attached two screenshots. So oddly enough it is only affecting some users. For example, I have a corporate card in the system and I am able to create new expense receipts. 

Thank you,

The users who are trying to create the expense receipt, are they not on that card?

Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
K
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Hi @kandybeatty49 

 

The users attempting to enter the receipt has the card assigned to them. 

Thank you,

 

Kandy Beatty
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HI @ketiller 

Can you check the Branch on the Cash Account? Is it different from the branch the user is logging into for the Expense Receipt?

 

Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
K
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Hi @kandybeatty49 

 

Please see the below screenshot of the cash account. I have noticed people, not in headquarters branch are having the issue but I do not have restricted visibility to with branch checked.

Thank you,

 

Kandy Beatty
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Hi @ketiller 

It could be the branch not matching. You may need to create a cash account for that branch to use with corporate cards. 

Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.

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