Hi @ketiller 

It could be the branch not matching. You may need to create a cash account for that branch to use with corporate cards. 

Hi @kandybeatty49 

Please see the below screenshot of the cash account. I have noticed people, not in headquarters branch are having the issue but I do not have restricted visibility to with branch checked.

Thank you,

HI @ketiller 

Can you check the Branch on the Cash Account? Is it different from the branch the user is logging into for the Expense Receipt?

Hi @kandybeatty49 

The users attempting to enter the receipt has the card assigned to them. 

Thank you,

The users who are trying to create the expense receipt, are they not on that card?

Hi @manikantad18 @manikantad18 

Thank you for the quick responses. I attached two screenshots. So oddly enough it is only affecting some users. For example, I have a corporate card in the system and I am able to create new expense receipts. 

Thank you,

Hi @ketiller 

Can you please review and confirm if corporate cards is present 000017 ?

Also share a screenshot.

Thanks

Additionally review the suggestion provided here on cash account

Hi @ketiller 

A few things here:

1. Is the Corporate Card Active?
2. Are the employees who are trying to create the expense receipt attached to that card?