Error Cancel Sales Orders

  • 6 December 2021
  • 6 replies

Userlevel 3
  • Jr Varsity III
  • 51 replies

How to resolve error when cancel Sales Orders




Best answer by Naveen Boga 6 December 2021, 05:45

View original

6 replies

Userlevel 7
Badge +17

Hi @abdi  Please provide the below information, which I requested earlier


Userlevel 3

Hi @Naveen B 

Version 2021 R2

Build 21.203.0030


after I checked, "QT status" is customization, an error occurred while upgrading the build from 21.202 to 21.203

thank you for helping me

Userlevel 7
Badge +17

Hi @abdi  Can you please let us know below details?

  • Version & build
  • Are there any customization on Sales Order screen?
Userlevel 3

Hi @vkumar  SO made from API and only this SO has the error


Hi @Naveen B there is no custom field for “QT Status”, and this error appears only on one OS created from the API

Userlevel 7
Badge +17

Hi @abdi  Yes, Please provide the issue details.

by looking at screenshot, I can say, “QT Status” is a custom field, when you click on the Cancel Order, your customization logic invoked and causing this issue.

Can you please clarify below questions.

  • Is “QT Status” mandatory field?
  • With your customization, is this causing for only OLD orders?
  • Have you unpublished your customization and verified, is this issue occurred after uninstall your customization?
Userlevel 7
Badge +11

Hi @abdi

Please provide following details to check :

  • Version & build
  • Are there any customization on specific screen
  • Trace Log (Tools>Trace )
  • How was this Sales order created?



About Acumatica ERP system
Acumatica Cloud ERP provides the best business management solution for transforming your company to thrive in the new digital economy. Built on a future-proof platform with open architecture for rapid integrations, scalability, and ease of use, Acumatica delivers unparalleled value to small and midmarket organizations. Connected Business. Delivered.
© 2008 — 2024  Acumatica, Inc. All rights reserved