Hi @abdi

Please provide following details to check :

• Version & build
• Are there any customization on specific screen
• Trace Log (Tools>Trace )
• How was this Sales order created?

Regards,

Hi @abdi  Yes, Please provide the issue details.

by looking at screenshot, I can say, “QT Status” is a custom field, when you click on the Cancel Order, your customization logic invoked and causing this issue.

Can you please clarify below questions.

• Is “QT Status” mandatory field?
• With your customization, is this causing for only OLD orders?
• Have you unpublished your customization and verified, is this issue occurred after uninstall your customization?

Hi @vkumar  SO made from API and only this SO has the error

Hi @Naveen B there is no custom field for “QT Status”, and this error appears only on one OS created from the API

Hi @abdi  Can you please let us know below details?

• Version & build
• Are there any customization on Sales Order screen?

Hi @Naveen B 

Version 2021 R2

Build 21.203.0030

after I checked, "QT status" is customization, an error occurred while upgrading the build from 21.202 to 21.203

thank you for helping me
regards

Hi @abdi  Please provide the below information, which I requested earlier