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Report won't export

  • July 23, 2021
  • 3 replies
  • 360 views

Michaelh
Pro I
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I have a report who was exporting just fine to Excel and PDF. However after rolling out a large swathe of customizations changes between myself and my VAR, the report does NOTHING when I click export to PDF or export to Excel. Anyone know what might cause this or how to fix it?

Best answer by Michaelh

I think it was a customization gone berserk. My VARs just pushed another customization this AM and now it exports. I guess I need to be more patient :grin:

 

3 replies

Gabriel Michaud
Captain II
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Hi Michael,

After clicking Export, can you go to Help->Trace from any screen and see if there are any errors logged?

Thanks


Michaelh
Pro I
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  • Author
  • Pro I
  • Answer
  • July 26, 2021

I think it was a customization gone berserk. My VARs just pushed another customization this AM and now it exports. I guess I need to be more patient :grin:

 


Gabriel Michaud
Captain II
Forum|alt.badge.img+11

Sometimes publishing a customization will leave the site in a “bad” state until a restart of the instance. In such cases you can force a restart through the Apply Updates screen: