Hello @apallawala21,

It sounds like you are manually entering an invoice directly into Receivables → Invoices & Memos screen. 

How is your Inventory Posting Class set up?  If the Posting class is set up to use the Sales Account from the Posting class, then the default Sales Account will be from the Posting class itself, as you ask, whether the sale is entered in Receivables → Invoices, or in other places.

In Receivables → Invoices & Memos screen, the default sales account comes from the customer’s GL Accounts tab (or that of the specific customer location if using customer locations). Once we add the optional inventory id to the invoice line, then the default comes from the above setting on the item’s posting class.

If the default is not working for you from the Posting class, I recommend the following actions

1) See if the invoice screen has been customized, and if not,

2) document your set up (posting class general & gl accounts tab, item GL accounts, customer GL accounts, and the results on the inovice and then open a Support ticket.

Good luck!

Hi @laura01 

Thank you very much for the given answer. My invoice screen has not been customized hence feels better to open a support ticket.

Regards 

Amanda 

@apallawala21 was this resolved for you?  I’m running into a similar issue.