Go to the applicable Prepayment > select Documents to Apply (Load Documents). select applicable doc type

Hi @BethKesser24 

Sorry that I make mistake on the question, what i mean is how to apply a difference customer (Customer A- AR invoice  with customer B-Prepayment)

Thanks

Hello,

To apply a prepayment and invoice from different customers, the customer relationship needs to be defined.  The customer with the Prepayment needs to be the parent of the customer with the invoice.

Otherwise you can enter adjusting documents:

Customer 1 with prepayment:  Enter Debit memo. Use customer clearing account in place of revenue. Apply prepayment to Debit Memo to close both documents.

Customer 2 with Invoice: Enter Credit Memo. Use customer clearing account in place of revenue. Apply Credit Memo to Invoice to close both documents.

hi @laura01 

Thanks Laura, Could you share how to apply prepayment vs invoice with the prepayment is parent customer?

Thanks alot!

Hello,

When applying payments for a parent customer, we can see invoices that belong to the parent and invoices that belong to the child customers. 

The Acumatica process to apply payments is the same for parent customers as it is for regular non-parent customers.

Thanks alot Laura, it helps.