Hello @helpdesk37 ,

Is the problem happening for all customers, or just one customer? (Do statements work for other customers?)

Was the printed statement modified/customized?  If so, disable the modified statement and let us know whether the standard statement prints without error.

Is the Prepare Statements process customized?  If so, temporarily un-publish the customization and let us know whether the statement works with customizations temporarily unpublished.

Does the statement work when Prepared and printed from Prepare/Print Statements Process screens?

Thank you.

Laura

Hi @helpdesk37 

Have you tried to generate demand on Customer screen for particular customer 

 

Additionally can you please confirm the customer balance which you trying to generate statement?

Hello,

I recommend opening two customer profile screens side by side to compare a customer whose statement works, to the “problem customer”.  Check the Mailings tab to see if a different statement is being used for this customer:

  Is there any more information in Tools → trace after the error occurs?

Thank you.

Laura

Hi @helpdesk37 

Have you tried to generate demand on Customer screen for particular customer 

Yes, have  tried  generate demand on customers screen and it’s still bring the error

Can you attached a copy of the Statement form

It’s only happening for one customer