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Question

Favorites - Missing

  • March 4, 2024
  • 3 replies
  • 72 views

debbiereed72
Varsity I
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Has anyone ever experienced all users Favorites suddenly missing?  I have a customer where all users favorites are now missing.

3 replies

jharris
Semi-Pro I
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  • Semi-Pro I
  • March 4, 2024

Has anyone ever experienced all users Favorites suddenly missing?  I have a customer where all users favorites are now missing.

Hi Debbie,

I’ve seen this happen after a customization broke the site map, or users attempted to change the site map.  I’d start here - If the favorites return after unpublishing customizations, look at the most recent customization change.  


debbiereed72
Varsity I
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  • Author
  • Varsity I
  • March 4, 2024

Thank you for the idea.  I’ll look into that and will come back here to let you know.

 


debbiereed72
Varsity I
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  • Author
  • Varsity I
  • March 5, 2024

Just an update.. I was unable to identify the cause of this.  There are some customizations, but really minor and I didn’t see anything in the site map.