Add an attribute to an email notification

  • 9 March 2022
  • 3 replies

Userlevel 2



Does anyone know how I could add an attribute to an email notification?


We have created a notification for when a user is assigned a new support case. Within this notification I would like to include some of their custom attributes. I can see the option to add an attribute using the data fields; ((Answers.AttributeID.AttributeID)) and ((Answers.Value)). However this only brings in the first attribute in the list. Is it possible to specify an attribute or to bring in more than one?


I can make do with just brining in one particular attribute which I can just place at the top the list, but it would be great if I could bring in more than one.


Thank you.


Best answer by ebevan 10 March 2022, 15:30

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3 replies

Userlevel 6
Badge +4

Hi @ebevan

Try using ((Case.ATTRIBUTEID_Attributes)) 
See images of example: 


Anacarina Calvo

Userlevel 2

Thanks Anacarina. That worked perfectly!

There was slight error in your written response, just in case anybody else is copying. It should be ‘Case’ not ‘Cases’ at the beginning ((Case.ATTRIBUTEID_Attributes)).

Thanks so much for your help,



Hi @Anacarina Calvo. I have a similar case that I’m trying to solve. I’d like to add picture or pictures from the attribute field on an equipment record to an email provider. Do you have any experience with this?



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