Why is quantity of inventory shipped different from the quantity order?

Hello @hthuy24 ,

Are the screens customized ?  If yes, please temporarily Un-publish the customizations and try again. Let us know: Is the behavior the same, with customizations temporarily un-published?

Thank you.

Laura

HI @Laura02 ,  I did unpublic the package-related shipment, but it still is the same, do you have any ideas?

HI @hthuy24 

It has to do with your conversion factor. Try changing the Sales Unit to Carton then add the conversion factor to TUI. 

Thanks @kandybeatty49 I have changed the unit conversion, but the quantity shipped is still 6.24 instead of 6. Do you have any other idea?

Hi @hthuy24 

What happens when you sell the item as a carton?

HI @kandybeatty49 , I changed the sales unit to CARTON, and I create a new sale order to sold as TUI. I need to sell as TUI unit, because it’s needed to display on the invoice. 
But I realize one thing that this problem only happens when unit convert is 48, because if I change to 24 or other number, it’s right.

So, do you have any idea about this?

Hi @Laura02 @kandybeatty49  ,I'm still stuck in this case. Can you advise me?

Hello,

Have you contacted your Acumatica Partner (VAR) to ask the same question? 

If the conversion doesn’t work correctly with all customizations un-published, and no one else has better ideas, please raise a case with Acumatica.  Your VAR can help you open a support case.Please come back to this case to let us know the outcome.

Thank you!

Laura

Hi @hthuy24 were you able to find a solution? Thank you!