How can i process returns for serialized items that were sold prior to going live with Acumatica?

Question

We use serial numbers for many of our products. Our inventory in Acumatica is accurate as of date we went live. The problem is we sometimes need to process a return for sales completed in our old systems and Acumatica does not know about the serial numbers for those sales so we are unable to process the return in Acumatica as its asking for the serial number but when we enter them, the system does not accept it. So we are stuck and don't know how to process and create credit memos and generate serials for such returns.

Anyone knows best practice for handling this?

Kandy Beatty · Accepted Answer

Hi @SBalmer1I tried creating something similar in my local instance. I was only able to do this on an RC Order Type, an RM would not allow me.What Order Type are you using? I was able to put a serial number item on this order with a user created serial number.Also, check the settings for the Lot/Serial Class. You may be able to create one just for these items as they are different.

SBalmer1 · Answer

Thank you so much. We are Retail oriented so we generally only use CM for our returns. I activated RC order type and was able to receive the items and create the serials i needed as part of that process and then create a credit memo after than from the shipment. Kind of confusing that I am in shipment screens receiving merchandise back but it did the trick. Maybe Acumatica folks seeing this will promote this to an idea to improve them CM order type so we don't have to do this step as our reps have no clue what to do with RC. The clerks are just used to processing refunds on the spot and now we have to change our process to use RC and teach them more stuff . But at least we have somewhat a workable solution.

Thanks again!

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