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user restriction only master files

  • 10 March 2023
  • 4 replies
  • 29 views

Userlevel 4
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Hello everyone,
A user in Acumatica tenant has been restricted to see only the master files. Everything was fine yesterday, when the user came today, upon login in the tenant, he could see only the master files.
He could not see even a single transaction.

What could be the issue or where exactly was the restriction made?

Kindly help

Urgently need to help the user.
 

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Best answer by Michael Ndungi 10 March 2023, 13:21

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4 replies

Userlevel 4
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Thank you too for quick response.
Appreciate that so much.
 

Userlevel 7
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Hi @development93 

Thank you for sharing the update. Glad it worked!

Userlevel 4
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Thank you all, 
Found  a solution.
This happened because the company had being specified access role as administrator but the user dint have administrator rights.

I removed the access role.

Userlevel 7
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HI @development93 

Was there anything done to the system overnight? A customization package publish, an upgrade done?

As sometimes as silly as this sounds, have the user clear all internet caches and log back in to see if that changes. 

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