I saw from another community topic that Acumatica can automate sending a reply message to incoming emails...how is this done? Is it through Business Events or some other means?
Here’s our scenario:
We are using Cases to bring in all the service requests that we receive from a shared mailbox. These service request email notifications require that we “accept” the service call within x minutes. They also require that the “accept” be appended to the end of the existing subject line.
Example of the original email subject: DISPATCHED: Work Task 22350022 Store 26094 Priority 2 - Medium
Example of our accepted reply: RE: DISPATCHED: Work Task 22350022 Store 26094 Priority 2 - Medium accept
Back to the original question… can this be done through Business Events or another means of automation that does not involve customize development?
Best answer by sean21View original