Question

Acumatica crashes and restarts


Userlevel 3
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Has anyone encountered this issue before, that Acumatica shutdown then restart itself.

At least once per day.

 

 


12 replies

Userlevel 3
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We have noticed that this is happening on a (local) non SAAS installation.  The only external integration we have is the Outlook integration.

Did you find a solution for this?

 

Thanks

James

 

Userlevel 7
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this happened to a client of mine as well a week or so ago, does this have anything to do with SaaS customers vs. locally hosted? 

Userlevel 6
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We are not using Microsoft Outlook integration.  And we have no significant customizations.  

Userlevel 7
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Hi @dougmcbride79 

 

Could you please list out the customization here? are you using Microsoft teams integration? 

Also, you need to check memory usage 

 

Userlevel 4
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We made a couple of changes: 1) rebooted and scaled down the vms, 2) changed the app pool recycler time for IIS and set it to 3AM central

Userlevel 6
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Thank you.  My issue is not with the scheduled restarts.  My system is restarting more often that once a day.  Some days, the system restarts mulitple times.  

Badge +11

IIS App Pools are automatically recycled every so often by default. I believe the default is 29 hours.

You can, however, tune or disable this. Here is one article addressing this: https://community.sisense.com/t5/knowledge/cancel-iis-timeout-and-recycling/ta-p/9034

 

This may or may not resolve the issue for some or all of you.

Userlevel 6
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Our system is also stopping and restarting.  This is the message I get:

 

 

We checked and we no where near any licensing caps.  What can we do to stop these stops and restarts?

Userlevel 4
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@Nelson Yip we have the same issue in a non-customized environment. Thinking it might be due to procore integration, but not sure yet.

Userlevel 6
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@Nelson Yip that’s interesting. I’ll keep an eye on mine and see if it has any performance impact.

Userlevel 3
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No customization, it just locks up the system and users has to wait for it to come back up.

Userlevel 6
Badge +5

@Nelson Yip I have quite a few of those also. I have never paid attention to that before. If I had to guess, I think maybe that is happening every time there is a site recompile in Visual Studio? Do you have a developer who is customizing your instance?

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