We have been having an issue with our BigCommerce connection into Acumatica whenever a customer creates their first order on the website.
When the customer creates an order from BigCommerce, it syncs into Acumatica and uses the Ship To Name and Address for the Customer profile instead of using the Bill To Name and Address.
We have to manually override the Name and Address every time, on every tab to correct this.
Also, if a new location is created in Acumatica for that customer, it defaults back to the original Attention and Ship To Addresses that were incorrect, even after they’ve been changed.
Any ideas for a fix to this issue?
Best answer by smarenichView original