Big Commerce Sandbox for Testing Acumatica Upgrade to 2023 R2

  • 27 November 2023
  • 2 replies

Userlevel 6

Big Commerce is not giving me a new, clean Big Commerce sandbox so I can connect it to the Accumatica 2023 R2 Sandbox and test them in preparation of going live with the Acumatica 2023 R2 upgrade.  I was told as a Big Commerce enterprize customer I will only get one sandbox.  I have a Big Commerce Sandbox from the last time we upgraded our Acumatica.  Big Commerce is saying I do not get a new, clean Sandbox for testing.  And Big Commerce will not “clean out” the existing Sandbox.  

I believe I should have a new, clean Big Commerce Sandbox to test the Acumatica 2023 R2 upgrade.  What should I do? 


Best answer by dougmcbride79 1 December 2023, 19:45

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2 replies

Userlevel 6

Please note: Big Commerce has created a new Sandbox for our upgrade to 2023 R2.  I was told the issue has to be moved to Accounting to get a new Sandbox created if you have a sandbox from the last time you upgraded. 

Userlevel 2

hi Doug, did you have any issues with the sync with bigcommerce after the upgrade? we’re getting object not set to an instance of an object when trying to do the sync



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