We need customers to be in more than one Acumatica Customer Price Class for when we sync to Big Commerce. We need one Customer Price Class for a 10% discount on Item Class A, and one Customer Price Class for a 15% discount on Item Class B. Our issue is that when we sync to Big Commerce, we seem to be able to put a customer in only one Customer Price Class (called Customer Group in Big Commerce). Does anyone know how to put a customer in two Customer Groups in Big Commerce?
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Acumatica and Big Commerce: More than one customer price class
Best answer by KarthikGajendran
My suggestion is to have the Customer Price Class/Customer Group per Item Class. By doing this, you can assign discounts per Item Class and that's it. You still wont be able to assign a same customer to more than one Customer Price Class or Customer Group or Item Class.
+3I would suggest you to create Customer Price Class based on Item Class. Meaning have one Customer Price Class with respective to Item Class A and another one with respective to Item Class B. By this you can create discounts easily per Customer Price Class/Customer Group/Item Class.
Could you please further explain our suggested solution. I am not understanding it.
+3Create one Customer Price Class in Acumatica per Item Class.
Example: If you have two Items classes A and B then create two Customer Price Classed Retail and Wholesale. Assign all the Customers from Item Class A to Retail and Customers from Item Class B to Wholesale. See below table. The number of Customer Price Classes should be always equal to number of Item Classes.
| Customer Price Class | Item Class | Customer |
|---|---|---|
| Retail | A | ABAKERY CAKEADO CANDYY |
| Wholesale | B | COFFEESHOP DELIENERGY EASYDINER EQUGRP |
I greatly appreciate your example. Your example solves my issue on the Acumatica side. My second concern in on the Big Commerce side. In Big Commerce I believe I can only put the customer in one Customer Price Class / Customer Group. I need the customer to be in two Customer Price Classes in Big Commerce like I have the customer in Acumatica. How can I get both Customer Prices Classes to apply to a customer in Big Commerce?
+3My suggestion is to have the Customer Price Class/Customer Group per Item Class. By doing this, you can assign discounts per Item Class and that's it. You still wont be able to assign a same customer to more than one Customer Price Class or Customer Group or Item Class.
Thank you for the clarification. I appreciate your guidance.
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