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Release paycheck zero net

  • 2 October 2023
  • 11 replies
  • 129 views

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I have a client that has to create zero net pays once in while and they can’t release the transaction. It shows open and nothing hits the general ledger. Is there a special way you have to release a paycheck that has zero net pay? I have tried releasing it from paychecks and adjustments (inquiry), releasing through the paycheck transaction, and through process payroll documents. It is stuck in a open status and the only options you get are calculate. Since it did not hit the ledger then how do you continue with the transaction? Any comments would be appreciated.

 

Thanks

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Best answer by kwilson03 3 November 2023, 02:54

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@kwilson03 Hi kasey, this may be a glitch, I think your best bet would be to create a support ticket so an acumatica rep can log in and take a look at the system!

good luck!

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I actually got it to release eventually. I had to turn the GL back on to release a net zero check. Also if you have a zero net paycheck then you can’t print a paystub either. Acumatica is working on it. 

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Thank you for sharing your solution with the community @kwilson03!

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@kwilson03 I have the same situation right now.  What did you do to “turn the GL back on to release a net zero check”? 

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Hello Laura,

No, I did not turn on the GL to post, but release it through paychecks and adjustments. It will show closed. All show closed when the GL is off.  It will not produce a paystub for it either.

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@kwilson03 What process did you use?  I have looked at the Process Payroll Documents and selected “Release”, the special check didn’t show up there.  I also tried to “Create Payroll Payment” and the special check didn’t show up there either.  When I open the … (More) menu on the Paychecks and Adjustments screen, the only option that I have is to “Calculate”.   Did you have to change a setting somewhere to enable you to get the “Release” function?  Thanks for your help.

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I did the check as an adjustment and adjusted the taxes and deductions so the check would be net zero. I didn’t calculate because if you do the taxes and deductions will change. I just released it from the paychecks and adjustments screen by clicking the 3 dots. I think because it was set as an adjustment check it allowed me to release it.

 

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@Laura Carpenter  I’m having the same issue as you mentioned with the release still not being an option. DId you find a solution?

 

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@CJohnson15 the paycheck type needs to be an Adjustment for it to work, not a Regular or Special type of paycheck.  That resolved my issue.

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It was done as an adjustment not a regular or Special.

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It is an Acumatica issue.

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