Hello,
When releasing our past expense claims we found an odd error in the system. on the Claim below, the total equals $104.83 but the sum of the expense receipts on the claim totals $84.28, giving a difference of $20.55. What would cause this error? This is the first time we have found it and want to ensure this does not happen moving forward, in this case, we are overpaying expense claims.
Thank you,
KT
Best answer by meganfriesen37
View original
+10
Hello,
We had something happen like this to us and to one of our customers about 2 years ago. For us, the totals were out due to having the “Allow Mixed Tax Settings” on a claim turned on (but this was still on 2020 R1, so that issue may have been resolved in the subsequent releases and we had items with both Alberta and Ontario taxes in 2 different tax zones). Are all items on the claim in the same tax zone and same currency?
We turned off the “Allow Mixed Tax Settings” option and haven’t seen the issue since.
For us, both the displayed total on the claim and the resulting AP document were incorrect, though it looks like your AP document does have the correct total.
Megan
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