Hello!
When I try to create a journal transaction using a subaccount which is exist in the system and shows me on the subaccount list, it gives me the error message ‘Subaccount cannot be found in the system’.
We have segmented the subaccount.
Sometimes it works if I enter the subaccount on the subaccounts form and save.
Anyone knows why this happens?
Amanda
Best answer by estebanperalta54
+4Hi
Hi
Yes, I have segmented the subaccount on the segmented keys screen but has validation off. And the error I’m getting is coming when selecting a subaccount which is already exist.
+4
Hi
The issue has occurred because we have uploaded the subaccounts with the Seperator value ‘-’. Once we upload the subaccounts with no Seperator value, it worked fine. Thank you for the kind support.
Amanda
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