There is an old video on the topic of Customer Refunds where the user goes through about five or six steps to issue a refund to a customer. And it works great! However, there were too many steps and Acumatica appears to have simplified the process in subsequent releases.
So now, in my 2021 R2 demo database, when the credit memo is on the screen, there is an option on the ...More menu to REFUND the amount to the customer. I’ve done that and I see a JE that shows AR was debited and Cash was credited but I don’t see where a check was actually issued to the customer. I can’t find a pending payment in payables but the JE looks like is was processed as a check.
The whole point of this exercise is to issue a refund check to the customer and I’m just not seeing it. What am I missing here?