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Prepayment Error

  • 5 October 2021
  • 4 replies
  • 131 views

I discovered an underpayment on a prepayment which is leaving an open balance. There is also a unapplied credit memo for the amount of the underpayment. When I try to apply the CM, I go Document Details → Document type and the only options are invoice, debit memo and overdue charge. What should I do to close both the CM and prepayment? Thanks.

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Best answer by Naveen Boga 7 October 2021, 06:00

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No Answers? This has got me stumped  :neutral_face:  

Userlevel 7
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Hi Jana,

I just checked  2021 R1 version, In the Payments and Applications screen → Documents to Apply → DocType it is also showing the “Credit Memo” option. 

 

Please find the screenshot for reference.

 

 

Where is the V8 can? I was way overthinking this and kept trying to work from the credit memo and not the prepayment. Thanks!!

Userlevel 7
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Where is the V8 can? I was way overthinking this and kept trying to work from the credit memo and not the prepayment. Thanks!!

LOL good one @Jana 😄

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