So for certain customers we use a non-stock charge item on the SO/Invoice. If this particular case the SO was create that had 10 units of stock item X, and a second line item for the non-stock item for Qty 10. We had to short ship the SO, so only shipped 9 units of stock item X. (As you know non-stock items do not populate on shipment)
When we prepare the invoice the stock item comes over correct @ 9 units, but the non-stock item still defaults to the SO qty of 10 and cannot be changed nor deleted. The only way I can see to fix with is to delete the shipment, change the SO qty. We would not want to do this because I want to see the original source of record, the SO and the qty, and what we shipped. I want to see that 10 were order but only 9 were shipped.
Is there a config change needed in the non-stock item setup? Seems implausible that I need to delete the shipment and change the SO, but wanted to get the opinions of the group before I did that.
Thank you
Best answer by meagan59
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