Question

Issue to void a customer payment

  • 11 January 2024
  • 3 replies
  • 41 views

Userlevel 4
Badge

Hi,

I need to void a customer payment received back in few months ago. There is a field “Card/Account Nbr” which is empty and the system said it can not be blank. I try to enter something into it but can’t. Not sure what to do. Please help.

 

Thank you.

 

Raymond


3 replies

Userlevel 7
Badge +12

Hi @Rmak0501 What is the Processing centre used in the Payment.

Can you please disable “ Enable cc Processing “ in Account preference and try to do validate/void/ delete Payment,

Please reach out to Acumatica to assist here with script to delete the Payment,

Userlevel 7
Badge +16

HI @Rmak0501 

Have you looked at this help article?

https://help.acumatica.com/(W(17))/Help?ScreenId=ShowWiki&pageid=929b02b6-1f23-4a9e-8b8b-b0075b2c532e

Userlevel 4
Badge

Hi @Rmak0501 What is the Processing centre used in the Payment.

Can you please disable “ Enable cc Processing “ in Account preference and try to do validate/void/ delete Payment,

Please reach out to Acumatica to assist here with script to delete the Payment,

May I ask where can I find “Account preference”? Thank you.

Reply


About Acumatica ERP system
Acumatica Cloud ERP provides the best business management solution for transforming your company to thrive in the new digital economy. Built on a future-proof platform with open architecture for rapid integrations, scalability, and ease of use, Acumatica delivers unparalleled value to small and midmarket organizations. Connected Business. Delivered.
© 2008 — 2024  Acumatica, Inc. All rights reserved