I’m having an issue with a Import Settlement Batch that is in the pending review status. It seems that everything is correct on it, but I can’t create a deposit.
Best answer by Jeff96
View originalI’m having an issue with a Import Settlement Batch that is in the pending review status. It seems that everything is correct on it, but I can’t create a deposit.
Best answer by Jeff96
View originalHi
Are you getting any errors?
Here are the steps to create a deposit, is this how you are doing the process?
The created bank deposit has the On Hold status if the Hold Transactions on Entry check box is selected on the Cash Management Preferences (CA101000) form and the Balanced status if the Hold Transactions on Entry check box is cleared.
Hi,
I didn’t find a solution, this is now a case with Acumatica Support.
I did find more info on what the issue is. It seemed like certain refunds had the original payment batch attached to them, so that threw off the system. We’re still investigating how this is possible since the refund was made days after the original payment.
Hi
Thanks
Hi
Thanks
There is no error message. The batch is simply in pending review mode with nothing to do to it.
Most refunds are not on deposits till we create them with the batch settlement.
Hi
No. This is still being investigated by Acumatica.
Finally got an answer from Acumatica. This is a known issue when upgrading.
I don’t think there is a fix. We have three settlements every day, and every day we have broken ones. It seems like no one at Acumatica is paying attention to this.
@Jeff96 what is your resolution? Does the same script work to fix each one?
@Jeff96 what is your resolution? Does the same script work to fix each one?
They don’t provide you with the script, they do it themselves. We had to open tickets for each batch. We stopped using the feature for now.
@Jeff96 that’s an extreme disappointment. This is the best tool for my customer to handle 1,000’s of credit card transactions per bank deposit. Thanks for the info.
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