Question

Avalara locked document

  • 9 April 2024
  • 2 replies
  • 32 views
dsimmerly
Rank
Userlevel 5
Badge +1

Has anyone seen this ?  A invoice in Acumaitca is in the balanced status and can not be released because Avalar bounced back that the document is locked

Customer confirmed the same document with same creation date and ship to is in Avalara and locked.

When do documents get locked in Avalara ?

How does this happen? 

Can Avalara fix?

 

2 replies

dsimmerly
Rank
Userlevel 5
Badge +1

bump

Omar Ghazi
Rank
Userlevel 6
Badge

@dsimmerly transactions in Avalara get locked status when Avalara sends the tax record to the Government API (i.e. when the user reports the tax transaction). We have seen it occur with users when they manually commit the transaction in Avalara, without releasing the document in Acumatica.

Please create a case so our support team can investigate and provide suggestions or escalate as necessary.

Omar Ghazi, Product Manager - Integrations, Acumatica

Reply


Terms & ConditionsCookie settings
About Acumatica ERP system
Acumatica Cloud ERP provides the best business management solution for transforming your company to thrive in the new digital economy. Built on a future-proof platform with open architecture for rapid integrations, scalability, and ease of use, Acumatica delivers unparalleled value to small and midmarket organizations. Connected Business. Delivered.
© 2008 — 2024  Acumatica, Inc. All rights reserved