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1Retail - Process Retail Transaction error

  • 12 April 2021
  • 1 reply
  • 47 views

I’m a brand new user to Acumatica - have only been working live for about 2 months in Acumatica 2020 R2.

We’re using Acumatica’s partner 1Retail to process retail sales thru our registers. After running “process retail transactions” in Acumatica, I have one error I just can’t figure out how to resolve.

Retail transaction rang thru the register is:   37.10 pounds of boulders @ $ 0.45 per pound = $ 16.70

$ 16.70 + 7.25% sales tax $ 1.21 = $ 17.91 total sale and cash collected from customer.

 

Error Message says:  OP Error: ARInvoice Total out of balance. CuryLineTotal: 16.6900, CuryOrigDocAmt: 17.9000, CuryTaxTotal: 1.2100, CuryFreightTotal: 0.0000

 


Am I supposed to override the top boxes {Base Currency Totals} or {Transaction Currency Totals} ?  Change something in the line item details in bottom of the retail transaction log screen? 

If anyone knows of a “how to” manual regarding these errors I’d love to get my hands on one:)

 

 

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Best answer by Gabriel Michaud 13 April 2021, 20:13

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Userlevel 6
Badge +9

Hi @TAltiere,

That sounds like a rounding issue in 1Retail -- notice the line total has 3 decimals in your screenshots ($16.695 instead of $16.70). I doubt there are many 1Retail users here, I would recommend reporting this directly to their support team

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