Why do Employees show as "the user is not active" but the Active check box is selected? How do I correct this?
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Why do Employees show as "the user is not active" but the Active check box is selected? How do I correct this?
Hello,
Please check employee status in Employees screen, and check user status in User List Report:
Laura
Thank you, Laura. My Users show as “Online” (see below image), and they show as Account Activated on the User List. I am still receiving the same error message.
Hello,
I think there is something wrong with the User record.
I completed some quick testing:
If you have already tried Disabling and Re-Enabling the user, the next step might be to raise a support case with your VAR/Acuamtica Partner or with Acumatica Support.
Or someone else may add ideas to this thread...
Laura
Thank you for the suggestions. None of these cleared the error. Our VAR has opened a Support Ticket.
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