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UPS Worldship Notifications

  • 13 July 2022
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We are shipping via UPS and FedEx directly out of Acumatica. Any time a customer email address is entered in the Ship-To address, our shipments generate and email a PDF Shipment Notification with the Customer’s PO Reference, PO Lines Shipped and Tracking information.  

Addtionally, and sporadically, our customers are receiving a generic UPS-branded email stating, “You have a package coming,” with the Scheduled Delivery Date, our Company name as “From” and the tracking number.  These notices are redundant and do not contain much useful information.

Does anyone have any experience with this, and, to the point, know how to turn them off?  Thus far I cannot determine a pattern to the emails.  Without causality it is difficult to determine where I could shut these off.  

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Best answer by AndreaGrover35 13 July 2022, 21:12

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Found THE culprit.  Sales Orders > Preferences > Carriers

In the settings for UPS, the “Notify” box was checked.  This had nothing to do with the Acumatica-generated shipment notifications going out, but everything to do with the UPS-branded notifications. 

Unchecked the box and the UPS-branded notifications ceased (with no effect on transmission of our Acumatica-generated notifications).

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It could be that they have an account setup with the carrier that notifies them when they have a package coming.  I have it personally with both UPS and FedEx.  It can email you several times for different status changes for the same package and when it is actually delivered.

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Excellent point.  I will check to determine if that is the case.

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