It seems we get a decent amount of orders where the ship-to addresses are incomplete. That causes to notify CS. Then CS digs around by either finding a previous order or reaching out to the customer.
Then we'll be sure to edit the customer account in acu/bigc. Just slows the process down in general.
It's been discovered these only have a street number.
We think it has to do with the customer using an autofill feature (browsers unknown), but not selecting the full address choice. Maybe just hitting Enter and moving on quickly. Just a theory.
Best answer by kyle90View original