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Ship-to-Address are incomplete

  • June 23, 2022
  • 2 replies
  • 92 views
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Jr Varsity III
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Hi everyone. 

It seems we get a decent amount of orders where the ship-to addresses are incomplete. That causes to notify CS. Then CS digs around by either finding a previous order or reaching out to the customer.
Then we'll be sure to edit the customer account in acu/bigc. Just slows the process down in general.
It's been discovered these only have a street number.
We think it has to do with the customer using an autofill feature (browsers unknown), but not selecting the full address choice. Maybe just hitting Enter and moving on quickly. Just a theory.

Any thoughts?

Thank you.

Best answer by kyle90

We’ve had the exact same issue in the past couple months but it seems to stem from our Big Commerce address validation - are your bad addresses coming from a connected web-store as well? Do you have any sort of address validation system in place? 

For us - this is a major nuisance as well, but not an Acumatica issue. Sales Orders are importing correctly, or at least with the exact information as provided at checkout. Getting people to pay attention to what they’re typing in for address information seems to be a harder and harder

 

2 replies

K
Captain II
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  • kyle90
  • Captain II
  • Answer
  • June 29, 2022

We’ve had the exact same issue in the past couple months but it seems to stem from our Big Commerce address validation - are your bad addresses coming from a connected web-store as well? Do you have any sort of address validation system in place? 

For us - this is a major nuisance as well, but not an Acumatica issue. Sales Orders are importing correctly, or at least with the exact information as provided at checkout. Getting people to pay attention to what they’re typing in for address information seems to be a harder and harder

 

Kandy Beatty
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Chris Hackett
Kandy Beatty
Captain II
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  • Kandy Beatty
  • Captain II
  • June 29, 2022

Hi @kyle90  

I was going to say the same thing, if there is a website attached, most times that is the issue, as it is feeding what was put on the order on the site. We have seen clients with address validation problems coming from Big Commerce. 

You are correct that it’s hard to get people to put in their correct info. 

Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
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Chris Hackett
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